Seat management is the process of managing an entire set of workstations, including all related hardware and software, in one network. The method also refers to having a single service provider manage all of a company’s information technology (IT) requirements. In such a case, organizations pay on a per-seat basis where each seat represents one terminal or workstation.
Seat management involves installing, operating, and maintaining an organization’s hardware and software to ensure improved overall performance.
Other interesting terms…
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What Are the Benefits of Seat Management?
Here are some of the advantages of using seat management services.
Minimal Investment Costs
Seat management services help organizations keep the costs involved in changing systems when new technologies are launched down. After all, it is cheaper to take advantage of the latest technologies without buying the necessary hardware and software. All those are taken care of by their service provider.
Reduced Operating Costs
Seat management services also minimize operation costs since companies do not need to hire IT experts to manage hardware and software. Their service provider handles all those. And because organizations only pay for the services they require, they have better control over their budget.
Improved Service Provision
Seat management services also allow companies to focus on product or service delivery rather than ensuring continued operations. They do not need to bother with fixing systems and applications, as providers typically provide end-user support.
Easy Technology Infusion
Not all companies have dedicated IT teams. And so shifting to new technologies often leaves them on the losing end. Before they can enjoy the benefits, they first need to spend time figuring out how the latest tech applies to their operations. Seat management service providers can give them all the information they need and train them in using the new systems and applications, shortening the time from learning to implementation.
What Are the Steps Involved in Seat Management?
You may be wondering what goes on during seat management service delivery. We compiled the processes that customers go through below.
Assessment
The first thing seat management service providers do is to analyze and assess a company’s needs. This process involves gathering data to craft a checklist of technical requirements, a data migration plan, image development tests, quality assurance tests, comprehensive asset tags, and other pre-deployment checks.
Deployment
Once the assessment and tests are done, the seat management service provider deploys the solution onsite. It takes care of the entire installation process, including data migration and cleansing, asset tagging, and user acceptance testing (UAT). It also transfers knowledge to or trains the in-house administrator and users.
Management
After deployment, the seat management service provider oversees the company’s transition to the system. In this process, the provider is responsible for setting up a helpdesk, which includes online support. At this stage, it also establishes procedures for asset and patch management.
In most cases, a dedicated seat management team handles all these processes to ensure they are delivered as intended and that all parts of the project work smoothly.
Reporting
Seat management service providers provide companies regular updates and reports depending on a predetermined schedule. The reports commonly include data about the IT infrastructure, including how well it supports the work that needs to be done.
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Availing of seat management services is admittedly not for everyone. It is ideal for large companies that rely heavily on IT systems for their operations. Before committing to the service, it may be best to perform a comprehensive audit of your entire IT infrastructure, budget, and future outlook.
