What is Cognitive Robotic Process Automation?
Cognitive robotic process automation or cognitive RPA is a subset of robotic process automation (RPA) that uses artificial intelligence (AI) technologies, including machine learning (ML), optical character recognition (OCR), and text analytics, to automate work processes.
In essence, it is a highly advanced form of RPA wherein robotic or automated processes highly mimic human activities. Most of the functions carried out by cognitive RPA systems focus on learning (gathering information), reasoning (forming contextual conclusions), and self-correction (analyzing successes and failures).
Compared with traditional RPA, which requires structured data, cognitive RPA can automate processes given unstructured information, such as emails, voice recordings, letters, and scanned documents. It can process data without human intervention, removing complex but non-rule-based tasks off human workers’ hands.