User experience (UX) is the discipline in which design teams create meaningful experiences for users in a required platform. Take, for example, the development of a new app. Not only do the visual aesthetics matter to an end-user, but the app must also be easy to navigate, engaging, etc. Remember, you need to get in the customer’s shoes to run a profitable business in today’s competitive world. The sooner you discover the factors influencing usage and unlock what the customers are searching for, the better. Eventually, you’ll see yourself achieving your standards and edging away your opponents faster. This is when UX research comes into play.
Considering the complexity we live with these days, UX research results from a systematic investigation regarding the target users and the requirements to fulfill. This research takes place in order to provide realistic contexts and valuable insights to the design processes. To do that, one should consider what exactly UX research entails for a designer.
In this article, we will expose the importance of UX research, its methodologies, and some of its best practices.
Why Is UX Research Important?
Consider the work of a UX researcher as akin to that of a scientist but in the development or graphic design contact point. It is a process of constant evaluation, questioning the present status of a product and gathering key points out of user insights and market trends.
To say UX research is irrelevant is to deny the very nature of human existence. We thrive on constant improvement in any area; thus, leveraging experience data is also the most suitable medium for building tomorrow’s reality.
UX Research Methodologies
To find challenges and design opportunities, UX researchers use a variety of methodologies. As a result, they uncover useful knowledge that may serve as inputs to the networking design process. Among those methods, we discussed the two primary ones below.
UX researchers use this research strategy to put statistical and numerical evidence to the test in order to evaluate theories concerning people’s actions and views. The idea here is to quantify the experience users had, measuring it using a single parameter. Quantitative approaches provide answers to the questions like:
- What percentage of consumers can locate the call to action?
- How many users would click a specific link?
This strategy is critical for comprehending statistical possibilities and whatever is going on in a program or website.
Qualitative research methods aim to comprehend the reason behind people’s behaviors and their expectations from a product regarding its performance in a certain manner. Some examples of qualitative research are field studies, observations, moderated usability testing, and user interviews. This kind of study tries to uncover the human mind’s side of the data by delving into the fundamental causes and motives that drive customers to behave in specific ways.
What Are the Advantages of UX Research?
UX research enables organizations to:
- Comprehend how users interact with websites, mobile apps, products, and real-life prototypes
- Find out what new customers want and what new business prospects exist
- Analyze and enhance concepts and prototypes, allowing organizations to make the best design decisions
- Identify and correct problems in services and products
- Comprehend every user interaction, along with the client experience
- Establish a more helpful picture of the target demographic for marketing and advertising
Best Methods for Conducting UX Research throughout the Development Process
The following are some best practices for conducting UX research.
Tip #1 – Data Gathering
To determine what is important to users, you can interview relevant customers to inquire about how they do associated tasks. Recognizing the requirements and behaviors of users is critical in creating a product that people want to use. For instance, when interviewing users, you can consider tools like Lookback, Dscout, and UserZoom. Through these tools, you can gather valuable insights directly from the users of your products without any hassle.
Tip #2 – User Requests
Consider ways to meet the demands of all users. You can look up card sorting. Write phrases or words on cards, then let players arrange them in the most relevant way possible, labeling categories to ensure that your design is logically constructed. Also, you can look up customer journey maps to identify potential problems and critical times.
Tip #3 – Always Research and Track Data
Conduct UX research at all stages of a project. It may be desirable to undertake the majority of the research at the start to guarantee the project stays on schedule. Still, it is also vital to conserve some resources and funds for research later on. However, for rapid usability testing, you can look up UX research tools like Maze, Loop11, Userlytics, etc. These tools can enable you to integrate a current prototype from your preferred design program. You can gather both quantitative and qualitative data, as well as create advanced metrics and graphs.
Evaluate and test your designs through usability and accessibility testing to see if they are user-friendly and accessible. Conducting usability testing during the refinement and iteration phases will assist you in determining what features must be introduced and what needs to be repaired. UX researchers can improve a product by understanding how consumers interact with it.
Tip #4 – Brainstorming and Data Sharing
Put issues in context, look for new problems, and keep an eye out for trends. For instance, consider using questionnaires and surveys to find out how your customers feel about your product. Once you have everything on hand, you can look up data sharing tools like Dovetail, Condens, etc. With their help, you can make your research evaluation process faster yet more efficient, which is not humanly possible. Depending on them can make you organized in little time and with no hassle.
Communicate the results from usability tests, journal studies, qualitative and quantitative research, and customer interviews to the product’s creators. You can look up the affinity diagram to present your findings efficiently in a concise yet clear manner. However, ensure the UX researchers communicate their users’ needs in the technical language so developers and product teams can understand.
It’s up to you which UX research strategy you choose, but you must weigh the benefits and drawbacks of each technique before you opt for any. Another limitation is your financial resources, determining how much, when, and what type of UX research you can conduct. As a result, carefully consider the most appropriate method for your research.
Any project’s context must be established as per the user research. Web designers and researchers must uncover consumer challenges during interactions and transform them into valuable insights by utilizing the acquired data. Decisions taken while keeping them in mind would result in a higher possibility of the customer returning to the website and considering your product or service.
So, give UX research the place it deserves in your content planning agenda, and you’ll have better sales and online conversions as a result. That will eventually aid you in flourishing and building a strong brand image in the market.